Hi there! Your trust is incredibly important to us. As an eco-conscious small business, we believe in being open and transparent about everything we do, and that includes how we handle your personal data. We’ve created this Privacy Policy to explain exactly what information we collect, why we need it, and how we protect it.

1. What Information We Collect

When you shop with us, we collect the information we need to get your beautiful slow fashion items to you and to provide a great customer experience. This includes:

• Identity & Contact Data: Your name, email address, shipping address, and phone number.

• Transaction Data: Details about the products you’ve purchased from us.

• Financial Data: Your payment details (like credit card number, though we don’t store the full number) are processed securely by our trusted payment provider.

• Technical Data: Your IP address, browser type, and information about how you use our website (like which pages you visit). This helps us make our website better for you.

• Marketing Data: Your preferences for receiving newsletters and marketing communications from us.
  

2. How We Use Your Information (and Why)

We use your personal data for a few essential reasons, all with a clear legal basis under the GDPR:

• To fulfill your order: We need your name, address, and contact info to process your payment and ship your products to you. This is necessary for the performance of our contract with you.

• To provide customer support: If you have a question or need to make a return, we use your information to help you. This is also part of our contractual obligation.

• To improve our website: We use technical data to understand how people use our website so we can make it more user-friendly. This is based on our legitimate interest in growing our business and providing a better experience.

• To send you newsletters: If you’ve given us your explicit consent, we’ll send you emails about new products and special offers. You can unsubscribe at any time! This is based on your consent.

• To comply with the law: We sometimes need to process and store your data to meet legal obligations, such as tax and accounting requirements.

3. How Long We Keep Your Data

We only keep your personal data for as long as it’s necessary to fulfill the purposes we collected it for, including for any legal, accounting, or reporting requirements. For example, we are legally required to keep certain transaction data for a number of years.

4. How We Protect Your Information

We take your privacy seriously and use modern security measures to protect your data from unauthorized access, loss, or misuse. Our website uses encryption (SSL) and our trusted third-party partners are also committed to data security.

5. Sharing Your Information

We will never sell your personal data. We only share it with third-party service providers who help us run our business, such as:

• Payment Providers: To securely process your payments.

• Shipping Companies: To deliver your order.

• Website Analytics: To help us understand website traffic (in an anonymized way).

All of these partners are carefully selected and are required to respect the security of your personal data and to treat it in accordance with the law.

6. Your Rights

Under the GDPR, you have several important rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them:

• Right to Access: You can ask for a copy of the personal data we hold about you.

• Right to Rectification: If any of the information we have is incorrect or incomplete, you have the right to have it corrected.

• Right to Erasure (“Right to be Forgotten”): You can ask us to delete your personal data.

• Right to Object: You can object to us processing your data for certain purposes, like marketing.

• Right to Data Portability: You can ask for your data to be transferred to another organization in a common format.

• Right to Restriction of Processing: You can ask us to limit how we use your data.

7. Cookies

Our website uses cookies, which are small files stored on your device, to help our website work correctly and to give you a better experience. We use them for things like keeping items in your shopping cart and for basic website analytics.

8. Contact Us

If you have any questions about this Privacy Policy or if you want to exercise any of your rights, please don’t hesitate to get in touch.

Email: data@raginwool.shop